FAQ
Answers to common questions
Everything you need to know about Smart Dining — reservations, waitlists, pickup, events, and your account.
Getting started
What is Smart Dining?
Smart Dining brings reservations, waitlists, pickup, events, and personalized recommendations into one simple experience — so you can discover local favorites and book faster.
Do I need an account to browse restaurants?
No — you can browse and explore without an account. You may need to sign in for certain actions like saving favorites or managing bookings.
How do I set my location?
Type an address or zipcode in the search bar, or tap “Locate” to use GPS. Your selection helps us show nearby restaurants and accurate distances.
Reservations & waitlist
How do reservations work?
Choose a restaurant, select a date/time, and confirm. If a time slot is available, you’ll receive a confirmation immediately.
What does “join the waitlist” mean?
If reservations aren’t available, you can join the waitlist and get a live estimated wait time. Some locations may notify you when your table is ready.
Can I cancel or change my reservation?
Yes — go to your bookings and select cancel or modify (if available). Policies can vary by restaurant.
Pickup & orders
How does pickup ordering work?
Select a restaurant that offers pickup, choose items, pick a time, and place your order. Availability and options depend on the restaurant.
Can I order ahead for a reservation?
Some restaurants may support ordering ahead. When available, you’ll see the option during booking or in your reservation details.
Account & support
How do I contact support?
Use the Contact page and tell us what you need help with. We’ll get back to you as soon as possible.
Where can I find Terms & Privacy?
You can review our Terms & Conditions and Privacy Policy anytime from the footer links.